Refund/return policy

Refund/return policy

Returns/Exchanges:

 

We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 30 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.

 

We will happily issue a store credit or refund for your unused product. We do not refund shipping charges.

 

We do not offer refunds on used products.

 

How to Mail your Returns:

​Return items in the original packing if possible. Please pack your items carefully.

​Send an email to jennifer@u-vcosmetics for an RMA number and further instructions.

 

Mail to:

UV Cosmetics

572 E. Broad St. #331

Pataskala, OH 43062

 

We recommend mailing with delivery confirmation to ensure the item gets back to us.

 

If the postal service returns your package to us because you gave an incorrect address, your order will be placed back into inventory, you will receive a store credit minus shipping charges. You will be notified by email and will need to place your order again with the correct address.

 

If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.